About this project
One of the key concerns for many customers during our engagement to determine price plan priorities was pressure, with customer expectations about water pressure increasing. Some customers feel they should be able to use multiple water sources in the household at the one time, with no impact to their water pressure. Although it is believed that our water pressure does meet minimum standards, feedback has indicated that it is not meeting the expectations of some of our customers.
The areas that have expressed most concern with pressure seem to be in smaller towns such as Picola, Stanhope and Tatura; which are all geographically flat areas in Goulburn Valley Water’s district.
Actions to date
In the past 12 months, we’ve issued a survey to all customers who have an email address listed with us to understand exactly where people are potentially experiencing pressure issues. Based on these results, we have completed site-specific further investigation and pressure tests in Stanhope, Picola and Tatura. We’ve also completed minor repair and maintenance works on the water main network to help improve water pressure.
We have engaged an independent consultant to carry out further hydraulic modelling, and then prepare a strategy to address any issues based on the survey and testing results. The modelling and strategy are currently in development and we expect them to be finalised in 2020-21.
Our accountability for this project
The identified towns from the initial customer survey will be addressed in priority order based on our further investigations.
Where the survey results do not meet Customer Charter requirements, a GSL credit of $25 per year will be made to affected customers until such time as the pressure meets the standard.
What is a GSL and how does it apply?
A GSL is a Guaranteed Service Level that is intended to reflect our commitment and accountability to implement the trial and to using its findings to inform decision making.
For this information in PDF form, click here to download the factsheet (PDF: 873.3KB)