Terms and Conditions

Our website terms and conditions are governed by the laws of Victoria, Australia. We make every effort to ensure that information on our website is easily navigated, informative and updated regularly.

By visiting our website you agree to our terms and conditions. We may vary our terms and conditions from time to time so visit this page regularly to keep up to date with the current terms governing our website.


The material on our website including images, video, audio, forms and text is intended as general information for our customers and wider community. We do not accept any liability for the accuracy of information or advice provided.

No claim is made as to the accuracy or authenticity of the content of our website. In no event will Goulburn Valley Water, our agents or employees be liable for the accuracy of the information contained on our website nor any use or reliance placed on it. The information on our website is provided on the basis that all persons accessing the site undertake responsibility for assessing the relevance and accuracy of its content.

Our website contains external links to other websites. We take no responsibility for information or materials on other sites as they are outside our control. We recommend that you read the disclaimer of external websites to understand their terms and conditions and privacy policy. We do not necessarily endorse any company or organisation linked to from our site.

We do not warrant that our website, or any linked website, is free of infection by viruses or any other destructive, manifesting or contaminating properties.

You must contact us and obtain our permission if you would like to link to our site. You may not do anything to alter, modify or add material to our site. To obtain permission to link to our website contact communications@gvwater.vic.gov.au.

Privacy and Accessibility

We are committed to providing customers with the highest levels of service, including taking the necessary steps to protect customers’ privacy. Please see details about our privacy policy and freedom of information for more information.

Accessibility is very important to us.  Please see details regarding accessibility options for more information.


Copyright in all material on our website is owned by us unless otherwise specified. Other than any purposes permitted under current Australian copyright legislation, no material on this site may be reproduced, re-used or redistributed for commercial purposes without prior written consent.

All requests and enquires should be directed to our General Manager Corporate Services.