Current service interruptions

Date Location Interruption Estimated Timeframe
11 June Woods Point Water supply update - Friday 5.30pm Customers in Woods Point may notice changes in their water quality over coming days (a little dirtier than usual) as a result of the current river conditions after heavy rainfall. We expect this will clear up naturally within a couple of days. The severe weather on Wednesday/Thursday has also damage some of our infrastructure coming off the river. Where possible, we also are asking you to conserve water.

We're really sorry for any inconvenience - if you experience any issues, please call our 24/7 Customer Service Centre on 1800 454 500.

Note: Woods Point water supply is non-potable (non-drinking water).
TBC
16 June Shepparton

INTERRUPTION TO WATER SUPPLY: BLACKWOOD & BIRCH ST, SHEPPARTON will experience water supply interruptions due to planned maintenance works on WEDNESDAY 16 JUNE between 10am to 12pm. Customers impacted by these works have been notified.

To minimise the inconvenience please: store water in containers for drinking and cooking, fill your sink/bath with water for washing and flushing the toilet, turn off appliances that use water.

When water supply is restored, please run a tap at the rear of your property till the water runs clear. For further advice or information contact 1800 454 500


10:00am - 12:00pm
16 June Nagambie

INTERRUPTION TO WATER SUPPLY: MURRAY/BARWON STREET, NAGAMBIE will experience water supply interruptions due to planned maintenance works on WEDNESDAY 16 JUNE between 9:00am to 11:00am. Customers impacted by these works have been notified.


To minimise the inconvenience please: store water in containers for drinking and cooking, fill your sink/bath with water for washing and flushing the toilet, turn off appliances that use water.


When water supply is restored, please run a tap at the rear of your property till the water runs clear. For further advice or information contact 1800 454 500


9:00am - 11:00am
15 June Nagambie

INTERRUPTION TO WATER SUPPLY: BALLANTYNES ROAD, NAGAMBIE will experience water supply interruptions due to planned maintenance works on TUESDAY 15 JUNE between 12:00pm to 2:00pm. Customers impacted by these works have been notified.


To minimise the inconvenience please: store water in containers for drinking and cooking, fill your sink/bath with water for washing and flushing the toilet, turn off appliances that use water.


When water supply is restored, please run a tap at the rear of your property till the water runs clear. For further advice or information contact 1800 454 500


12:00pm - 2:00pm
10 June Broadford UPDATE: 11am - The first tanker load of water has been delivered into the system, and all customers on Smiths Lane and Blackwood Cres should have water supply as normal. If you continue to experience any issues, please call us on 1800 454 500. We'll continue tankering water supply as needed until the pump station is back online.

If you notice any discolouration or cloudy water - please run your taps until it clears.

UPDATE: 10:45am -
Staff are continuing to work on repairs at the Smiths Lane pump station - which was damaged by trees during the storm. Once power is restored, we expect we may be able to get one of the pumps working again. We've almost finished connecting the tanker supply back into the water supply system to restore water to those who are currently experiencing outages. You can see a photo we took this morning of the damage at the pump station here.


9am -BROADFORD
: Customers in Smiths Lane and Blackwood Cres are experiencing water supply interruptions after damage to our pumps during the storm. Staff are on site carrying out repairs and water carters are setting up to supply customers in Smiths Lane and Blackwood Cres ASAP. We're really sorry for any inconvenience.

If you experience any issues, please call our 24/7 Customer Service Centre on 1800 454 500.
Complete
10 June Seymour UPDATE 12noon - Power supply has been restored to our Wallis Hill water storage, and water supply has now been restored to those customers in the high level supply zone (street list below). We have a generator on standby in case of any further storm activity or supply disruption.

If your water is discolored or cloudy, please run a tap until it runs clear - thanks for your patience while our staff worked to restore supply. If you continue to experience issues, please call us on 1800454500.

UPDATE: 10:40am
- A second generator is on its way to Seymour after the first generator was also damaged - we expect it should arrive in an hour or so. We'll keep you updated here and send another SMS to affected residents (as below) when water is restored.

9am - Water outage: Some customers in Seymour are experiencing water supply interruptions due to the power outage. We're working to get generators in place to restore your water supply ASAP. We're really sorry for any inconvenience.

Affected streets in Seymour's high level zone (supplied by the Wallis Hill water storage) include Moody Crt, Monash Drv, Shields Crt, Kitchener Cres, O'Shea Crt, Skermer Ave, MItchell Crt, Clarey Ave, Lightwood Ave, O'Hara Drv, Kobyboyn Rd, some parts of the GV Highway, Lighthorse Drv, Tebble St, Darcy St, Pearce St, Telegraph Rd, Red Box Crt and Bush Pea Drv.

If you experience any issues, please call our 24/7 Customer Service Centre on 1800 454 500.
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9 June Murchison

INTERRUPTION TO WATER SUPPLY: McKenzie St, Murchison will experience water supply interruptions due to planned maintenance works on WEDNESDAY 9 JUNE between 12pm to 2pm. Customers impacted by these works have been notified.

To minimise the inconvenience please: store water in containers for drinking and cooking, fill your sink/bath with water for washing and flushing the toilet, turn off appliances that use water.

When water supply is restored, please run a tap at the rear of your property till the water runs clear. For further advice or information contact 1800 454 500


12pm-2pm
8 June Cobram Update 10.45am - water has been restored, thanks for your patience.

WATER MAIN BURST - BURKE CRT, COBRAM. Customers may experience low water pressure or water loss due after a contractor has hit a fire hydrant. Staff are working to rectify the problem. We're really sorry for any inconvenience - we'll keep affected customers updated via SMS and on this page.
Complete
8 June Kilmore East

INTERRUPTION TO WATER SUPPLY: KILMORE EAST ROAD, KILMORE will experience water supply interruptions due to planned maintenance works on TUESDAY 8 JUNE between 9:00am to 11:00am. Customers impacted by these works have been notified.


To minimise the inconvenience please: store water in containers for drinking and cooking, fill your sink/bath with water for washing and flushing the toilet, turn off appliances that use water.


When water supply is restored, please run a tap at the rear of your property till the water runs clear. For further advice or information contact 1800 454 500


Complete

Planned works and coronavirus (COVID-19)

Our staff are working to continue to provide essential water and wastewater services and our critical maintenance and repair programs are still underway. This ensures our services can continue to run smoothly and reduces the chances or bursts or leaks.

We’re taking a number of precautions – including social distancing and additional safety measures – to ensure the safety of our staff, their families and our customers while we work.

Generally works will be carried out on the street, not on your property but if you have any concerns, please contact us on 1800 454 500 at any time. We ask that you don’t approach our staff or contractors while they’re working, as they’re following social distancing guidelines to help keep everyone safe.

We try to keep any interruption to the water supply as short as possible, however we encourage you to make sure you have enough water stored to wash your hands frequently and for 20 seconds, or ensure you have sanitiser available.

Read more on our dedicated coronavirus (COVID-19) information page here.

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