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Times are tough right now, and every household is affected. So if you need extra time or support to pay your next bill, our local team is ready to help.
We provide water and wastewater services to a population of 135,000 in 54 towns who are connected to 37 water supply systems and 26 wastewater management facilities.
Winter is a prime time for sewer blockages, so it's important to remember there are things which simply shouldn't be flushed down the toilet or poured down the sink. We're asking people to remember to only flush the 3Ps - pee, poo and (toilet) paper.
Our plan will see us continue to deliver affordable and reliable essential services for our customers, but also maintain and improve infrastructure to help us meet future challenges.
Let us know how we’re doing through our annual Customer Satisfaction Survey and have a chance to win a $100 credit on your next water bill!
We are committed to the health and safety of our people, customers and community.
Promises, prices and projects are all part of Price Plan 2023-28. We have also formed a new customer panel, the Customer Accountability Panel, to work with us in delivering a variety of important initiatives to our customers. Read about our new Customer Accountability Panel here
Permanent Water Saving Rules are designed to help reduce unnecessary water use and encourage efficiency. Following these rules can help alleviate the stress household water usage puts on Victoria's water resources. What you can do under PWSRs
Outdoor water use accounts for about 20-50% of an Australian home's usage and is where huge amounts can be wasted. There are simple and easy things you can do in your garden to ensure you're using water efficiently. Optimising water in your garden
Cold and wet weather are not the only challenges our customers have to contend with in Winter - it is also sewer blockage season! You can find out more about the costs and impact of blockages right here. All the relevant sewer blockage information you need
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