We have two types of standpipes: our electronic standpipes which are accessible to the general public via credit card or access card (if you're an approved existing user), or our older, overhead standpipes which require a key for approved users.
Standpipes can be accessed by application by commercial water carriers, contractors or property owners who are not connected to the town water supply.
Cost to access bulk, treated (drinking) water from the standpipes is a set price - for 2024-25, this is $3.12 per kilolitre.
Apply for account or key access to GVW's standpipes
You'll need to be approved for an account card or key access, which you can do by completing our online form, or by contacting our Accounting Services team. Our older standpipes require a key to access (these are listed below) - a $100 deposit is required for each key, refundable upon return of the key.
If your application for card access is approved, you can pick your card up from our Fryers Street, Shepparton office, or it can be posted express. We'll issue a tax invoice for key deposits, and once that's paid we will issue your key - it can be picked up from Shepparton or posted express. If you have any questions, please call us on (03) 5832 4885.
The Department of Health and Human Services has released a guidance note on water carting, which can be downloaded from Health Victoria's Food Safety website. These guidelines outline changes to the Standpipe Access Process, please ensure you are familiar with the new guidelines prior to completing the application form.
Standpipe service updates
GVW is now using text messages to notify large standpipe users of upgrades, faults or issues with standpipes. Please register any key mobile phone numbers with us to receive updates and service notifications – email them to our Accounting Services team, and include your name/business name, mobile phone number and standpipe locations you use.
Standpipe locations
You can find all the details and access specifications for each of our standpipes below.
If you need assistance or experience any issues with a standpipe, please call our 24/7 customer service team on 1800 454 500.
