Goulburn Valley Water is genuinely committed to provide value for money to customers and to be a respected contributor to the fabric of our regional communities. We are focused on ensuring that our services and manner of delivery are reflective of the expectations and preferences of our customers, for the Price Plan Period 2018-23 and beyond.

The projects outlined below were developed though in-depth customer engagement during in the lead up to submitting the price submission to the Essential Service Commission. From this engagement four key themes were determined:

  1. The best price for customers
  2. A renewed focus on water quality and supply
  3. Modern and thoughtful customer service
  4. Meaningful environmental and recreational services

Separate to these outcomes is our pledge to continue operating our core regulated business at a high level and a not-negotiable promise to fulfil legal and regulatory obligations and maintain or improve service standards.

Meaningful environmental projects help to improve our service.

The projects listed below were developed by involving customers in the decision making process and although not directly impacting all our customers, will improve outcomes for the region as a whole.

Outcomes and reporting

We have a commitment to our customers to report annual progress against our 2018-23 Price Plan commitments.

You can find detailed information on our progress in 2019/20 and our targets for the remainder of the Price Plan here (PDF, 229kb).

We are continually working with a select group of diverse customers to report outcomes regularly via an online engagement platform and online and face-to-face meetings. We've also developed feature pages based on each Price Plan project that we have a commitment to with information about the project and its status - you can find more information at the links below.