Tell us what you think!

Help plan our future

We’ve started planning to shape the future of Goulburn Valley Water and we want you to share your thoughts – and think beyond just water! We're working with our customers and communities to identify thier priorities and the things that are important to them. As well as delivering excellent urban water and wastewater services, we want to help contribute to liveable and prosperous communities.

Every five years, we are required to submit a plan to the Essential Services Commission that outlines our proposed prices, service levels, projects and infrastructure investments. But we need your help to understand the values and priorities of our customers, so we can weave your feedback into our plan and shape future services and pricing.

We want you to join the conversation - take our survey below, find a survey on a bottle at local cafes or invite us to one of your club or community meetings! If you'd prefer to access a written version of the survey, find a location where we have reply-paid postcards to fill out.

A snapshot of our engagement so far...


A snapshot of what our customers have told us:

"I would like you to promote drinking town water rather than the public buying bottled water. Research seems to suggest town water is better. We do not need plastic bottles littering our streets. I think how many plastic bottles would be used in 12 months if an individual drank only bottled water!"

"It would be good to have recycled water reticulated through the town so that gardens can use lower quality water."

"Solar powering of the processing of water is already of great benefit."

"Keep up the great work that they are doing now."

"I think everyone should play a part in looking after the region and making it better. We all need to deal with climate change but we also need to look after people who are in trouble & need support."

"I expect Goulburn Valley Water to supply water of good quality and as we are a country of regular droughts, to impose restrictions where necessary."

"[I expect] Good drinking water and plenty of it."

"[I expect] Clean water, good pressure and personalised customer service."

Frequently asked questions

How can I provide feedback?

There's a range of ways you can have a say - whatever works best for you. We have an online survey available, as well as postcards where you can write on them and send them back - no stamp required! 

Where we can do so safely, we will also be visiting towns with our mini popup water cafes where you can come and have a chat to us in person - we'll advertise these on our website, our social media channels and in newspapers and on the radio where possible.

We're also more than happy to come to you! If you're hosting an event, a group meeting (for example, Rotary or Lions) or other community catch up, let us know by sending us an email with the details (time, date, location) of the meeting and about how many people you're expecting.

We'll also have ways for you to have your say - keep an eye on this page for more information!

Will my contributions be anonymous?

We only collect enough data to help us make informed decisions based on your responses. This only includes the town you live in and your age and gender - anything else is optional. All data is collected and stored in line with our Privacy Policy.

If you'd like, you can also provide an email address or phone number and we can keep you up to date on our engagement processes and outcomes.