26 September 2024
Regional water corporations are committed to ensuring the highest level of customer satisfaction, with Goulburn Valley residents now invited to share their feedback as part of an annual customer satisfaction survey.
In an effort to continually enhance the water and sewerage services provided to the community, a sample of customers will receive an email and be asked to complete a brief survey to share their thoughts on satisfaction with water and sewerage services.
Organisations aim to gather feedback from over two thousand customers across the seven participating water corporations, which include Westernport, South Gippsland, Gippsland, East Gippsland, Central Highlands, Goulburn Valley, and Coliban Water.
To encourage participation, each corporation is offering customers the chance to win one of ten $100 bill credits for those who complete the survey before 6pm Sunday 13 October. Winners will be announced by each water corporation after the survey closes in early November 2024.
For those eager to provide feedback and potentially win a $100 bill credit, the survey will also be made accessible on Goulburn Valley Water’s website from 2 October 2024.
Goulburn Valley Water Managing Director Steve Capewell encouraged customers to provide honest feedback to help GVW continue to build great customer experiences.
“Gaining insight into the customer experience allows us to identify whether we are meeting customer expectations for water and sewerage services. The survey is one of the most important ways we learn from our customers and improve our services,” Dr Capewell said.
“Regardless of whether customers receive an email invitation, everyone can participate by visiting our website and taking the survey to ensure their voices are heard.”
We know that keeping your personal data private is more important than ever. Personal information collected for competition entry will be used solely for the purposes of the competition. Customer information will not be linked to feedback.