We want your feedback!
Let us know how we’re doing and have a chance to win a $100 credit on your next water bill. And the odds are good! We have a total of 10 credits of $100 up for grabs for those who complete the survey before 6pm on 13 October 2024.
This 5-10 minute customer satisfaction survey is one of the most important ways we learn from our customers and improve our services.
Did you know, ours is the only business in your area that can supply tap water and wastewater services to your home?
That’s why our annual customer survey is so important to us. It’s one of the ways you can tell us what you think, and how we can improve.
► Take the survey now
What is this survey?
The survey is designed to measure customer satisfaction and perceptions of water and wastewater products and services. It is conducted annually by Goulburn Valley Water and other regional water corporations and is one of the most important ways we learn from our customers and improve our services.
Want to check that this survey is genuine?
You can call us on 03 5832 4800 to confirm that this survey is from Goulburn Valley Water.
When is the survey open?
The survey is open from 2 October to 13 October 2024.
What happens with your information?
We know that keeping your personal data private is more important than ever. Personal information collected for competition entry will be used solely for the purposes of the competition. Your information will not be linked to feedback.
Competition winners
Competition winners will be contacted directly in November 2024.
You can read our Customer Satisfaction Survey Terms and Conditions here (PDF, 169kb).
