Our core promise
Goulburn Valley Water's purpose is to support healthy and prosperous communities by delivering reliable and affordable water and wastewater services to our customers.
Our Commitment
In delivering on this promise, we are committed to:
- fully understanding and delivering on our customers’ preferences
- enhancing the liveability and economic wellbeing of our communities
- embracing diversity and inclusion, and providing leadership and opportunity
Our Strategic Priorities
In delivering the core promise and driving the evolution of the business, our key strategic priorities are:
- Customer Centricity
- Digital Optimisation
- Safety Culture
- Leadership and Diversity
- Carbon and Climate
Our values
Our approach is underpinned and guided by our values. Every person at Goulburn Valley Water commits to these values in the way they approach their work and work with others.
From left to right:
Cause no harm
We put safety first, always. We care for our customers, the commuity and the environment.
One team
We believe working together achieves better outcomes.
Value every dollar
We carefully manage every dollar we spend, how we manage and value our assets and equipment, and every hour we work.
Encourage ideas
We are curious and open minded. We innovate for the future.
Own our actions
We are professional, we act ethically, and take personal ownership of our decisions and actions.
Strive to improve
We are open minded and seek out opportunities to learn to become better for ourselves and ensuring service excellence for customers.