Our Core Promise
To deliver safe, reliable and affordable water and wastewater services to our residential, commercial and industrial customers.

Our Commitment
In delivering on this promise, we are committed to:

  • fully understanding and delivering on our customers’ preferences
  • enhancing the liveability and economic wellbeing of our communities
  • embracing diversity and inclusion, and providing leadership and opportunity

Our Strategic Priorities
In delivering the core promise and driving the evolution of the business, our key strategic priorities are:

  • Customer Centricity
  • Digital Optimisation
  • Safety Culture
  • Leadership and Diversity
  • Carbon and Climate

We strive to deliver safe, reliable and affordable water and wastewater services.

Our Values
Our behaviours and actions in pursuing our core promise and commitments are underpinned and guided by our values.

Service Excellence
Delivering an excellent experience to our internal and external customers.

Our People
Developing our people's capacity, being inclusive and inviting diversity of thinking to enable innovation and creativity.

A total commitment to health and safety and encouraging life-balance.

Working together positively, respecting individual contributions and having some fun along the way.

Open Communication
Sharing information and knowledge while fostering trusting relationships that encourage honest conversations.