Our Stakeholder Engagement Policy ensures that our decisions are guided by the priorities of customers and the wider community. We are committed to following the International Association for Public Participation (IAP2) core values in our stakeholder engagement activities.
As part of our five year plan we have committed to delivering a Customer Accountability Panel where a representative group of customers will critique our progress against delivery of outcomes and our broader performance as well as provide recommendations for action.
Establishing the Customer Acc ountabilPanel is one way that GVW provides opportunities for our customers to inform decision-making. We meet in person or online each year of the Plan and our members give us feedback on our performance and progress, provide advice on strategic issues and input to future pricing submissions.