Supporting customers and communities affected by the October 2022 floods

We know the floods have impacted many across our region - so, we're here to help in any way we can. 

Following the floods we helped deliver the Victorian Government's flood assistance program, where we supported more than 8,500 customers with a one-off credit on thier bills to help take the pressure off during the recovery rebuild phases.

All residents and businesses who were occupying a property during the floods in Mooroopna, and other areas where flooding had a localised impact, recieved either a:

  • $600 credit if they experienced flooding above floor level of their house or business premise; or
  • $300 credit in recognition of the widespread flooding impacts to the Mooroopna town and community.

Residents and building occupants in Nathalia were also be eligible for a $300 credit in recognition of the ongoing, intermittent impact on water quality resulting from the floods.

Additional support

We can support our customers in other ways if you're experiencing financial pressure, or if you were affected by the floods but are not eligible for the bill credit. Find out more about the options on our Support page.

You can check if the bill credit has been applied to your account (this will happen just before you receive your next bill) through our myGVW account portal. You can log in or sign up here

Share your thoughts!

Tell us what you thought about how we provided information to you during the floods. We'd love to know what worked, what didn't, or how we can improve. Take our short survey here

GVW's flood response

Find out more information about our response to the October 2022 floods on this page. You can also learn how best to protect your property in case of any future emergencies.