There are many ways to contact us, choose what suits you from the list below. The Frequently Asked Questions may help answer your question or provide more information.

In Person

Please note: to ensure community safety, and comply with government advice, front counters at our two public offices will be closed from Tuesday 24 March until further notice. Both these offices are in Shepparton; our Head Office is at 104-110 Fryers Street and the Shepparton Operations Centre is on Florence Street (corner Old Dookie Road).

The closure of the front counters has been done to maximise our ability to continue to provide an essential service to our community.

Our staff are always here to help you. We’re available anytime via phone, email, webchat, online and via self-service:

  • General enquiries – 5832 4800 (8:30am-4:30pm)
  • Billing – 1300 360 007 (8:30am-4:30pm)
  • 24-hour Faults and emergencies – 1800 454 500 (24hrs)
  • Property Services Team – 1800 064 714 (8am-4pm)
  • Email -
  • MyGVW customer portal – (to pay a water bill)
  • Website (report a fault, connections, moving house, e-billing) –
  • Social: Facebook + Twitter - Search for "Goulburn Valley Water

Our Head Office, open 8.30am to 4.30pm, is located at:
104-110 Fryers St
VIC 3630

The Shepparton Operations Centre, open 8am to 4pm, is located at:
Corner of Florence St and Old Dookie Rd
VIC 3630


General Enquiries                    03 5832 4800

Faults & Emergencies             1800 454 500

Billing Enquiries                       1300 360 007

Facsimile                                  03 5831 1467



All emails should be sent to our central email address

They will be redirected to the appropriate person upon receipt.


PO Box 185


VIC 3632


Accessibility is very important to us. If you have problems using this website or have feedback or questions please contact us.

Interpreter Service 
Translating and Interpreter ServiceIf you require assistance in a language other than English, we provide a free interpreter service.

Contact the Translating and Interpreter Service (TIS) on 13 14 50 for assistance or for more information visit the Translating and Interpreting Service (TIS) National website.

National Relay Service 
National Relay ServiceIf you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service:

  • TTY users phone 133 677 then ask for 1300 363 200
  • Speak and Listen users phone 1300 555 727 then ask for 1300 363 200
  • Internet relay users connect to the NRS then ask for 1300 363 200.

Downloadable PDF documents 
This website has a number of documents that cannot be provided in HTML format. To assist users to download and share web content, some documents are available in Portable Document Format (PDF).

You need a PDF viewer such as Adobe Acrobat Reader to read and access the information contained within PDF files. If you do not have a PDF reader you can download Adobe Acrobat Reader.

If you have difficulty accessing PDF documents on our website please contact us and we will provide it to you in a format that meets your needs.