Goulburn Valley Water carries out an ongoing maintenance program for its sewer infrastructure. Preventative maintenance and repair works help to improve services and the longevity of our assets, as well as helping to protect public health and the environment.
Works often include cleaning sewer pipes with high pressure water jetting, inspecting sewer pipes using closed circuit television (CCTV) and relining.
During the works, you may notice increased truck activity on your street, as well as contractors carrying out works. You should experience no impact to your water or sewer supply.
Sometimes we need to access sewer infrastructure which may be inside your property (often your backyard). If we need to do this, you’ll receive an official letter letting you know about the works and an approximate timeframe. If we have your mobile phone number, we’ll then send you a reminder SMS closer to the date of the works.
While works are being carried out, we may ask you to take some action to help prevent any negative pressure during sewer main pressure cleaning works. This is usually closing the lid of your toilet/s and placing something heavy on them as a precaution, and making sure your overflow relief gully (usually an external pipe on older houses, or a drain in the ground in newer houses) is not blocked.
If we are carrying out sewer maintenance works, we may need to access the manhole/other infrastructure in your backyard – you’ll be notified of this by letter. If so, we ask you to please ensure safe and clear access, and you don’t have to be home while works are happening. Where possible, we’ll carry out as much work as possible outside of your property.
If we do enter your property, we:
- will not enter before 7.30am or after 6pm
- will leave your property as near as possible to the condition we find it
- cooperate with you as much as possible.
If you have any issues or concerns, or need to report an issue with your service, you can call our 24-hour Customer Service Centre on 1800 454 500.
Our staff and contractors are carrying out works in line with all recommended coronavirus (COVID-19) safety measures, including physical distancing, PPE, and regular hand sanitising.