We take our role of providing quality drinking water seriously and have established a Drinking Water Quality Management System (DWQMS) which uses principles of the Australian Drinking Water Guidelines 2011.
Our DWQMS is regularly audited and reviewed in accordance with requirements of the Safe Drinking Water Act 2003 to ensure it provides a reliable and practical framework for the production and delivery of safe drinking water to our customers.
A GV Water employee visually inspecting a water sample.
A key aspect of our approach to producing safe drinking water, is the use of multiple treatment processes. Operation of our treatment processes requires attention to detail and our water treatment operators are trained to ensure they meet the requirements of the Water Treatment Operator Competency Framework - Best Practice Guidelines.
Our Customer Service Centre is responsible for the real-time monitoring of our water treatment facilities. They utilise online water quality instrumentation and a network configured database system known as SCADA (Supervisory Control and Data Acquisition). SCADA continuously monitors treatment facilities and we have the ability to remotely shut down treatment plant processes if required.
The cornerstone of our DWQMS is our Drinking Water Quality Policy and Annual Water Quality Report prepared in accordance with the Safe Drinking Water Act 2003 and the Safe Drinking Water Regulations 2005. They provide an overview of our operations, implementation of the Act and our performance. Monthly Water Quality Reports are also prepared and are available below.
Annual Water Quality Reports
Annual Water Quality Report 2020-2021 (PDF, 1.9MB)
Annual Water Quality Report 2019-2020 (PDF, 4.6MB)
Annual Water Quality Report 2018-2019 (PDF, 2.4MB)
Monthly Water Quality Reports 2020-21
Water Quality Report - October 2021 (PDF, 1.5MB)
Water Quality Report - September 2021 (PDF, 1.5MB)
Water Quality Report - August 2021 (PDF, 1.5MB)
Water Quality Report - July 2021 (PDF, 1.5MB)
Water Quality Report - June 2021 (PDF, 1.5MB)
Water Quality Report - May 2021 (PDF, 1.5MB)
For copies of earlier Monthly Water Quality Reports, please email us.
Water quality fact sheets
We publish a range of fact sheets to provide information to customers about different aspects of water quality.
► Water quality information for beer brewers (PDF, 114kb)
► Water quality information - water hardness (PDF, 118kb)
The cornerstone of our DWQMS is our Drinking Water Quality Policy.