If you have an enquiry or complaint please contact us. Complaints provide a means for improving customer service and we are committed to ensuring that all complaints are dealt with in an efficient, effective and timely manner. We will attempt to resolve your enquiry or complaint at the first point of contact, however if a written response is requested, we commit to responding within ten business days.

If we are unable to satisfy your complaint we will refer you to the Energy and Water Ombudsman Victoria (EWOV). Freecall 1800 500 509 or email ewovinfo@ewov.com.au

You can find more information about our Customer Complaints Policy and our processes here.