About the panel
The Customer Accountability Panel is a key customer voice in planning for our future and reflecting on our performance.
It provides feedback on GVW’s actions and progress on key promises and activities from our current five-year plan (the 2023-28 Price Plan), which has been developed in consultation with our customers.
It also provides broad opportunities for customers to share their thoughts and preferences on our activities and upcoming projects, and will be a key part of planning and decision making on some of our customer-focused projects that will roll out over the next couple of years.
How it works
The Panel meets each year – generally in person and on a weekend. There may be other opportunities to provide feedback through other processes at different times – these will be optional.
Customers don’t need any experience in the water sector, or to know how we operate – we give members all the information needed to participate as we go.
Workshop participants are paid for their involvement.
Why should I get involved?
We’ve had great feedback from people involved in the panel.
Key things we heard from customers about being on the panel were:
- An educational and rewarding experience
- Really interesting to be involved in
- A great opportunity for personal and professional development
- A chance to listen and learn from others, including experts and fellow customers
- An opportunity to have a say and be heard in a collaborative and constructive forum
How can I get involved?
Expressions of interest to maintain membership levels on the panel are currently closed. We may seek additional members over the panel's lifetime (2023-28) and will advertise via this website and our social media if we do.
Want to know more?
You can read more about our 2023-28 Price Plan and it’s development here [coming soon].