Our fees and charges are based on the User Pays system. This means if you have water and sewerage available to your property, you are charged a standard rate for the provision of these services on top of usage charges. Your account is generally made up of two types of charges:
- Water Usage Charges
- Water and Sewerage Service Charges
Usage charges are based on the volume of water used, measured by your property meter three times a year. Tenants are only responsible for water usage charges.
All our tariffs are set in accordance with our Price Plan 2023-28, which is approved by independent regulator, the Essential Services Commission.
For details of all our tariffs including information on water and sewerage connection charges, developer and landowner fees, trade waste charges and miscellaneous fees and charges please refer to our Tariff Schedule (PDF, 435kb).
Residential Tariffs
These tariffs are for Residential Customers within a town with potable water supply and sewerage district.
| Water Service Charge |
$185.25 per year (20mm meter) |
| Water Volumetric Charge |
$1.2751 per kilolitre |
| Sewerage Service Charge |
$481.17 per year |
Business Tariffs
The tariffs are for Business Customers within a town water supply and sewerage district.
| Water Service Charge * |
$185.25 per year (20mm meter) |
| Water Volumetric Charge |
$1.2751 per kilolitre |
| Sewerage Service Charge |
$481.17 per year |
| Sewerage Volumetric Charge |
$1.73 per kilolitre |
*Water Service Fees may vary depending on the size of water meter.
GST
Most services provided by us do not attract GST, including all water and sewerage tariffs and usage charges. GST only applies to:
- Commercial Leases and Rentals
- Sale of Equipment
- Cheque dishonour recovery fees
- Legal cost recovery fees
- Administration and Engineering fees
- Inspection, construction audit and as constructed survey fees
- Feasibility study fees