Water accounts are issued to customers three times per year and are due for payment 28 days from the date of issue.
Switch to eBilling
Most accounts are sent by post, however you can request to receive your water account by email. E-billing gives you anytime, anywhere access to your bill, so it's easy to find when you need it. You can switch to email billing at any time by completing this online form.
We offer a range of payment options to suit different needs. If you’re experiencing financial difficulty, support and flexible arrangements are available - please contact us early so we can help.
If you own or occupy a property, you are responsible for water service and usage charges. Information on how to read and understand your account is available here.
If you are a residential tenant and your property is separately metered, your landlord may make you responsible for water usage charges. More information about tenant responsibilities is available here.