If you require help and advice, please choose a topic below, or go to our Frequently Asked Questions. Alternatively you can contact us.
Our FAQ's may hold the answer to your enquiry.
Outline of your responsibilities as a customer.
We make every effort to ensure that drinking water supplied to our customers is fit for consumption straight from the tap.
Your meter measures how much water you use and its condition is your responsibility, however the meter itself belongs to Goulburn Valley Water.
Leaks can waste significant amounts of water and may be hidden from view as they can occur anywhere on your property.
Use this online calculator to calculate the amount of water you have used and its cost.
If you have sold your property and are using a Solicitor or Conveyancing business they will notify us on your behalf at settlement. However it is your responsibility to ensure that we have your correct mailing address.
We aim to provide you with un-interrupted water and sewerage service 24 hours a day, 7 days a week.
Before you design a new structure please download our policy matrix which outlines under which circumstances we will approve, consider or refuse applications.
All building or construction works require an application to be submitted to us to check for easements or assets which may be impacted by the construction works.
Customers are expected to follow Permanent Water Saving Rules (PWSR) all year round and Water Restrictions as they are allocated to towns.
If you're moving or selling your house, you can fill out our application forms for special meter readings or for a water information statement.
If you think there might be a blockage in your sewer, you might need to call a plumber if it's in your household pipes, or we can help if it's in the nearby sewerage infrastructure.