The Trade Waste Customer Charter (PDF, 21MB) is issued in accordance with the Essential Services Commission Trade Waste Customer Service Code which provides water businesses with consistent, transparent and timely decision making approaches to trade waste management throughout Victoria. The Trade Waste Customer Charter should be read in conjunction with our overarching Customer Charter.
The purpose of the Trade Waste Customer Charter is to:
- Inform our customers about the trade waste services we deliver and the respective rights and responsibilities of us and of our customers.
- Provide our customers with consistent, transparent and timely decision making for trade waste applications and management.
- Ensure our trade waste services comply with the Essential Services Commission’s requirements.
Any business that discharges trade waste to our sewerage system must comply with our relevant trade waste agreements or consents, as well as the Water (Trade Waste) Regulations 2014.